Thank you for taking part in this important industry-wide study
about international airports in the United Kingdom. We would
particularly like to hear about those you have visited or travelled
through during the past 12 months.
The study is completely confidential and you will
not be
asked for any personally identifiable information. The aggregated findings will be passed back to participating
airports to
help them find out what they do well, and
where they can improve
their services.
The following few pages contain three
groups of questions to help us learn about:
- You and your airport visit(s)
To help us understand the reason(s) for your recent
visit(s) to the airport
- Problems you may have encountered
at the airport
To discover if you have experienced any
problems or concerns at the airport in the past 12 months
- Your overall satisfaction with
the airport
A few general questions about how satisfied you
have been with the airport over the past 12 months
(Depending on your answers, this will involve between six and
eight short pages of questions and should take only about ten minutes to
complete).
Throughout the survey, please think about your visits to the
airport
during the past 12 months.
(You are welcome to take the study more than once
if there is another airport you have experienced in the past 12
months).
Firstly, please tell us the name of
the airport you'd like to tell us about.