Thank you for taking part in this important industry-wide study
and telling us about your experience with your energy supplier
during the past 12 months.
The purpose of the study is to help participating power
companies in New Zealand hear from their customers about what
they do well and how they could improve.
The study is completely confidential and you will not be
asked for any personally identifiable information
The questionnaire on the following pages contains three
groups of questions to help us learn about:
- You and your energy usage
Just a few questions to
help us understand the services the company provides to you
- Problems you may have encountered
To discover if you’ve experienced any
problems or concerns with your power company
- Your overall satisfaction with your power company
A few general questions about how satisfied you are with
your power company
Please think about your dealings with your power company
during the past 12 months
If you receive power from
more than one energy supplier we would welcome your feedback
(Please complete the questionnaire separately for
each energy supplier you deal with).
Firstly, please tell us the name of
the power company, the region and
type of area in which you live.